![]() I remember the day in 1986 when I hired the best technician who ever worked for me in my 41 years as an automotive shop owner. “Then how do you motivate your techs” he asked me. ![]() When I informed him that in states like New York, you cannot pay flat-rate, he was shocked. And then there’s the hybrid performance-based pay plan that many claim is the best.Īt a recent industry event, a shop owner from the Midwest boasted about his flat-rate techs and insisted that this pay plan should be adopted by all shops across the country. That flat rate is the only way to truly get the most production from your technicians. Claims that an hourly paid pay plan cannot motivate. I’ve heard all the claims and opinions, and to be honest, it’s getting a little frustrating. There are countless ways to create any pay plan. The truth is, there is no such thing as the perfect technician pay plan. Pay at the terminal is the safest for you. However, whether text to pay or over the phone, these are the riskier models of payment. With a Credit Card terminal, your customers can give you a credit card over the phone. If the software company does not make money, then they can't update their software and provide you with support. Pay the going rate, don't go for cut-rate offerings. DVI means that they'll have multiple methods of communicating with your customer as DVI requires robust communications. Protect it at all costs!įind a modern SMS with built-in Digital Inspections, even if you don't use it at first. Your goal should be easy to use, and helps you save time. The ability to order parts online is wonderful. Being able to go back to older invoices to review parts and labor and findings is invaluable. When it comes time to balance your parts purchases, having all of this done within the SMS is a huge time saver. Trying to do billing in QB's would take much more of your time. If this software can free you up to make more billable hours, you come out ahead. If you are operating alone, then think of the software as a very low cost assistant. $400/month is a mere 2.66 hours of billable time. Does anyone get value from $4800/year in software?
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